In a recent PhoCusWright survey it stated that 55% of travel is not being managed by a TMC (Travel Management Company). My experience in the marketplace has been that the real reason behind this high percentage is that no one is out there touting the benefits of a managed travel system for the company and the travelers. Travelers are focused on making their trips and the company should be focused on managing travel - the line item.
Who teaches mid sized companies the key tenants of a well managed travel procurement system – what I like to call the travel management ecosystem? Well, we do but not many more. The way to get business travelers to use a travel procurement system is to make the systems better and the benefits clear. The systems are getting better and with bigger data it's pretty darn great. Let's get our industry to teach travel procurement to the anarchists who manage every other possible expense except this one. Let's then help these believers address maverick spend in a meaningful way versus a way that seems to enable maverick behavior. Sales force and Google manage travel democratically yet uniquely.