What is interesting is that the largest proponent of open booking is a company called Concur who provides an automated expense tool and online booking tool (which we provide and support). They surely support "closed expensing". They respect that some bookings may come outside the scope of what their travel booking system and the company’s TMC can secure, but all the open and closed bookings be pushed and pulled into one expense and reporting system. This one system can then be used to manage and supervise these costs. They did not create this system to enable rogue behavior. Imagine the inefficiencies of having everyone submit an expense report any way they wish and whenever they wish? That would waste time and money, reduce productivity, and lessen control. These are also the benefits of travel management. So let's be reasonable and not talk about this as open or closed. Let's discuss this as a defined democratic system that will have exceptions that have and will always need to be handled. With these new tools we will better be able to do so.
Stay tuned to hear how these new systems do and don’t yet work.