The MacNair Travel Leadership Blog

Reduce Travel Costs to Achieve Operational Excellence

Posted by Mike MacNair on Mar 29, 2016 12:00:00 PM

As a CFO, you know achieving business growth comes as a natural byproduct of achieving operational excellence. Improvements in efficiency, flexibility and lowering costs in your travel program are all contributors if you know where the gaps lie. After all, many organizations face ballooning T&E expenses due to inefficiencies and lack of compliance from employees.

For example, we worked with one Internationally Known Membership Organization and helped them gain control over an unmanaged travel program. By making it clearer and easier to comply with travel policy, we were able to help this organization see a 98% adoption rate and reduce travel costs from 1.5 million to $250,000. We reduced average ticket price from $591 to $459.

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Topics: Travel Management, CFO

Is Your Travel Agency Holding You Back? How to Slay Travel Anarchy

Posted by Mike MacNair on Mar 24, 2016 12:00:00 PM

Travel Anarchy™ is alive and well in businesses, and with corporate travel increasing, it’s critical for SME’s to destroy travel anarchy in their organization before it gets out of control.

Travel anarchy is the organizational phenomenon where travelers are in charge of their travel choices according to their desires and experience, as opposed to travel being managed through a series of clear instructions on preferred suppliers, cost savings thresholds, and agreed-upon policies and procedures.

When travel anarchy exists in an organization, the true value of travel management cannot be realized, resulting in an increase in travel and entertainment expenses (already considered the 2nd highest controllable cost within an organization); increased risk for travel complication and liability; and a lack of control in a truly managed travel environment.

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Topics: Travel Management, travel anarchy

Uber vs. Lyft: Which is Best for Your Corporate Travel Program?

Posted by Mike MacNair on Mar 22, 2016 12:00:00 PM


The era of the sharing economy is upon us, presenting a myriad of choices for everyone, but especially travelers. Web sites like Airbnb have dramatically changed how consumers look for places to stay while travelling; ridesharing services like Uber and Lyft have transformed the speed by which people get from one place to the next.

Businesses are also being impacted by these services, specifically Uber and Lyft. At first virtually ignored by businesses versus the traditional car services including taxi and rental car companies, ridesharing services are staking their claim with corporate business travelers, expanding their consumer-driven services through the launch of Uber for Business and Lyft for Work for business travelers.

Download this workbook to learn how to create an effective travel policy that  supports the needs of your SME and the demands of your travelers in the sharing  economy. 

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Topics: Corporate Travel, Travel Management, business travel, travel policy, Travel Trends, sharing economy, ridesharing

How to Solve Your Biggest Budget Troubles With Managed Travel

Posted by Mike MacNair on Mar 17, 2016 12:00:00 PM

It’s no secret that business travel is one of the highest expenses in any corporate budget. How can you reduce the costs while improving productivity? Where can your organization make the booking and actual travel process easier to save time and money?

There are numerous challenges to your travel budget. Ancillary airline fees, lack of an updated online booking and payment system and disruptors like Uber all contribute to unpredictable costs that can add thousands of dollars to the T&E line item in the budget.

So what’s a CFO to do?  Luckily, 2016 business travel trends offer insights that can help improve travel management. Once you analyze current corporate T&E you’re in a better position to see where the gaps are, project upcoming expenses and consolidate business travel for maximum effectiveness. These corporate travel trends will act as a guide to help you control expenses for an improved bottom line.

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Topics: Travel Management

T&E Destroying Margins? The Solution That Will Get You Back in Black

Posted by Mike MacNair on Feb 23, 2016 12:00:00 PM

According to the Global Business Travel Association, Travel expenses are expected to rise in 2016. In many organizations, T&E is the 2nd largest line item in your budget after salaries. In some cases, out-of-date business processes may only reflect 60% of your employees’ Travel & Expense spend.

If this is true for your business, then you know there’s an opportunity to trim expenses and you need to find a solution. What’s the solution? The key lies in understanding where your expertise is within your own business and then aligning your organization with a Business Process Services partner with travel management expertise. A Travel Management Company that focuses on travel leadership will provide the support you need to get your budget out of the red and here’s how:

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Topics: Travel Manager, Travel Management, T&E

How to Increase Traveler ROI with Each Trip

Posted by Mike MacNair on Feb 18, 2016 12:00:00 PM

How to Increase Traveler ROI with Each TripCorporate travel is one of the largest expenses that a business can incur, but it is also one of the most controllable. According to the Global Business Travel Association, (GBTA) spending on business travel is likely to increase by 3.7 percent in 2016, meaning an even larger impact on the business bottom line.

In addition to is being a significant expense; corporate travel management is a key component to SME business plans. Scheduling face-to-face meetings with clients or attending a new product launch on-site can create new business, increase profits and successfully contribute to overall business goals.

As the Travel Manager in your organization, how can you increase the return on investment (ROI) for corporate travel?

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Topics: Corporate Travel, Travel Manager, Travel Management, business travel

4 Tips to Help Travel Managers Be More Strategic

Posted by Mike MacNair on Feb 16, 2016 12:00:00 PM

Travel managers are busy people. Booking flights, talking with vendors, and managing employee itineraries are just a few of the seemingly endless tasks on the travel manager’s “to do” list. For some SME’s the travel manager is also the office manager or housed within the human resources or finance department, depending on the structure of the company. Yet, businesses are finding that corporate travel continues to play an extremely important role. While leadership is asking for ways to efficiently manage this controllable expense, travel managers are struggling with completing tactical objectives and providing overall travel guidance simultaneously.

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Topics: Travel Manager, Travel Management

Travel Management Companies: Your Travel Program’s Lifeline

Posted by Mike MacNair on Jan 21, 2016 12:00:00 PM

Travel helps SMB’s grow their business and strengthen relationships, but organizing a business’ travel program can be time consuming. Tasks like coordinating with the project director, booking travel for employees, confirming reservations and managing details create a super long travel management to-do list. The Global Business Travel Association (GBTA) and Sabre recently released “The Travel Manager 2020” study that states the top three most time consuming activities for a travel manager include: managing contracts with suppliers (61%), analyzing travel data to track performance (57%) and communicating and educating stakeholders (56%). In a nutshell, corporate travel management is a big initiative that can make or break your organization.

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Topics: Travel Management

Spice Up Corporate Travel Management: 3 Travel Leadership Ingredients for Success

Posted by Mike MacNair on Jan 12, 2016 12:00:00 PM

Top Notch service can mean different things to different people. For some, it’s a friendly smile and simple “thank you” from the drive thru window. For others, it’s the service person that goes the extra mile when installing your latest kitchen appliance. At a travel management company (TMC), great service has evolved into Travel Leadership, which results in saving companies thousands of dollars in their travel budget; or making sure employees get home safely in the midst of an unexpected crisis while traveling.

Here at MacNair Travel, we talk a lot about travel leadership vs. travel management, and have found that when we take the opportunity to lead our clients through the travel management process, great things happen. Effective leadership in travel is proactive, not reactive. It involves assessing options and potential opportunities. At the core of highest caliber service, you will always find strong leadership. 

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Topics: Corporate Travel, Travel Management

Shattering the Myth of the Real ID Threat

Posted by Mike MacNair on Jan 8, 2016 12:00:00 PM

There have been headlines all over the news this week reading “Driver’s licenses from five states will no longer be valid to board domestic flights,” leaving travelers concerned that they will not be able to get through TSA with their state issued IDs. These stories started to pop up last September and reemerged recently, flooding news outlets. To be honest, as someone who has a business trip scheduled in two weeks, I looked at the list of “invalid” licenses to make sure that my state wasn’t on there. After all, I do not want to be caught at TSA without my passport if I need it for my domestic flight.

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Topics: Corporate Travel, Travel Management, travel regulations