Is travel anarchy alive and well in your organization? By definition, travel anarchy exists in an organization where travel is virtually unmanaged. Employees book their flights, hotel rooms and car rentals based on what provides them the best personal benefit. Discounts from travel vendors are nonexistent and employees waste much time and lose productivity when they secure their own travel and reconcile their expenses. Lack of management nurtures chaos, and we’ve typically found that in this situation, a business’ bottom line is negatively impacted.
Topics: Corporate Travel
Top Notch service can mean different things to different people. For some, it’s a friendly smile and simple “thank you” from the drive thru window. For others, it’s the service person that goes the extra mile when installing your latest kitchen appliance. At a travel management company (TMC), great service has evolved into Travel Leadership, which results in saving companies thousands of dollars in their travel budget; or making sure employees get home safely in the midst of an unexpected crisis while traveling.
Here at MacNair Travel, we talk a lot about travel leadership vs. travel management, and have found that when we take the opportunity to lead our clients through the travel management process, great things happen. Effective leadership in travel is proactive, not reactive. It involves assessing options and potential opportunities. At the core of highest caliber service, you will always find strong leadership.
There have been headlines all over the news this week reading “Driver’s licenses from five states will no longer be valid to board domestic flights,” leaving travelers concerned that they will not be able to get through TSA with their state issued IDs. These stories started to pop up last September and reemerged recently, flooding news outlets. To be honest, as someone who has a business trip scheduled in two weeks, I looked at the list of “invalid” licenses to make sure that my state wasn’t on there. After all, I do not want to be caught at TSA without my passport if I need it for my domestic flight.
Business process outsourcing, commonly called BPO, is a growing trend in business today. Even though the economy continues to improve, businesses are still hesitant to invest large sums of money into increasing their workforce, and good talent is hard to find. More and more businesses use BPO – the contracting out of business services such as human resources, finance and travel management to a third party – to stay successful and relevant in today’s global marketplace. BPO’s success is showing; according to Statista.com, the revenue of the global BPO industry was 27.7 billion U.S. dollars in 2013.
Topics: Corporate Travel
We’ve all worked with great managers, and depending on your business, they have specific qualities that make them great - excellent people skills, outstanding project management and a visionary way of thinking that motivates people to do their best, are just a few of the characteristics that make a great manager. In the corporate travel industry, travel managers are critical to the success of an organization’s travel program. The Global Business Travel Association (GBTA) has this to say about the value of travel management, “Travel management is a specialized business function that balances employee needs with corporate goals, financial and otherwise. Travel management ensures cost tracking and control, facilitates adherence to corporate travel policies, realizes savings through negotiated discounts, and serves as a valuable information center for employees and managers in times when travel is not as smooth and carefree as it used to be.”
New technology is all around us – in our vehicles, our homes and especially through our smartphones and tablets. A quick Google search finds that in 2014, more than 128,000 new business apps were released in the iOS app store (appfigures). It’s incredible and great news for those in the travel industry. At MacNair Travel Management, we pride ourselves in using the latest tools, technology and people, to help our clients balance the needs of the traveler and of the business, ensuring costs are minimized and performance is optimized. As new travel apps become available, we assess and check their usability and then pass along the most efficient and user-friendly options to our customers.
Businesses are always looking for ways to save money, but when travel is an important part of your company’s success, expenses can skyrocket. The travel and entertainment (T&E) line item not only takes a toll on your bottom line, but for employees to book their travel, reconcile credit card reports, and other travel-related follow-up takes away valuable time from their day-to-day job responsibilities.
Enter a travel management company – a great solution, right? Travel management companies (TMCs) are able to take over the responsibility of booking and managing your overal travel management process, but are they really saving you money? Are they making an impact on the bottom line? The answer is, "Yes."'
Topics: Corporate Travel, Travel Manager, Travel Management, business travel, business process outsourcing, Managed Travel, Travel Management Company, Supplier Negotiations, Travel and Expense Management
We often meet with organizations who are looking to improve their travel procurement process. Our conversations usually begin with a deep dive into what is and isn’t working. Service is almost always identified as an area that needs to improve.
In the travel environment, service can mean many different things to different people. Finance has opinions, the travel manager has opinions and the variety of different traveler types also have their own perspectives on service. More importantly, these role players often have different objectives. To top it off, service can be delivered by humans or technology (or both) and there is a difference of opinion as to what great is in those environments.
Travel Leadership Blog
Travel and expense management is a key leverage point to enhance productivity & control costs. Join us here as we share best practices, stories, insights and tools to help you manage your travel more effectively.