According to a recent study conducted by GBTA Foundation and HRS, most travelers believe that they are familiar with and understand their company’s travel policy. In fact, their research indicated that 96 percent of North American business travelers say they are knowledgeable about their company's travel policies and 79 percent of travelers say that company policy has the greatest impact on their travel decision-making. Yet, the high number of rogue travelers booking outside of corporate policy does not support these numbers.
What is the cause of this disconnect between wanting to follow corporate policy, but not? According to the whitepaper, “Travel Policy Communication: Understanding Disconnects and Increasing Compliance,” it is suggested that “perception is more important than reality” when it comes to corporate travel policy.