The MacNair Travel Leadership Blog

The Disconnect Between Policy and Travelers and What to do About it

Posted by Mike MacNair on Jan 19, 2017 12:00:00 PM

According to a recent study conducted by GBTA Foundation and HRS, most travelers believe that they are familiar with and understand their company’s travel policy. In fact, their research indicated that 96 percent of North American business travelers say they are knowledgeable about their company's travel policies and 79 percent of travelers say that company policy has the greatest impact on their travel decision-making. Yet, the high number of rogue travelers booking outside of corporate policy does not support these numbers.

What is the cause of this disconnect between wanting to follow corporate policy, but not? According to the whitepaper, “Travel Policy Communication: Understanding Disconnects and Increasing Compliance,” it is suggested that “perception is more important than reality” when it comes to corporate travel policy.

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Topics: travel policy, Compliance

The Challenges of Supplier-Direct Booking for Managed Travel Programs

Posted by Mike MacNair on Jan 5, 2017 12:00:00 PM

Motivation for travelers to book direct with suppliers is on the rise, creating unique challenges for managed travel programs. Travel suppliers, especially hotels, are making a concerted effort to cut out middlemen by re-launching loyalty programs and adding incentives to entice business travelers to book directly with them – thus bypassing corporate travel policy.

With non-compliant bookings, the tangible benefits of corporate travel policies and programs are diminished. When travelers do not use preferred suppliers, or take advantage of negotiated rates and perks by using the company’s approved online booking tool (OBT), the company loses its ability to leverage volume for future negotiations towards discounted rates.

Not only are organizations hamstrung in negotiations, but supplier-direct booking also impacts the ability of travel managers to track down, locate and contact their travelers in the event of an emergency. As a result, travel managers must re-think policies and discover new ways to account for travelers who bypass approved booking methods.

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Topics: TMc, travel policy, Managed Travel, Travel Management Company, Supplier Direct Booking, Compliance