The MacNair Travel Leadership Blog

4 Reasons Why We Recommend Utilizing Business Process Outsourcing

Posted by Mike MacNair on Feb 23, 2017 12:00:00 PM

Outsourcing is common with businesses, both small and large. What makes Business Process Outsourcing (BPO) different from typical outsourcing is that an entire non-core business process, rather than separate tasks, is outsourced to a third-party service provider – putting the provider in charge of an entire functional area of the business.

Typically, BPO is used as a cost-saving measure for non-critical processes that a company must perform, but do not depend upon to maintain their position in the marketplace. Some common outsourced business processes include:

  • Front office: customer support, lead generation and telephone call centers.
  • Back office: HR, accounting and travel management.

BPO is ideally suited to organizations that do not have the financial resources to establish and maintain entire in-house departments devoted to these non-core processes. While every solution has its own set of benefits and disadvantages, here are 4 key benefits to choosing a business process outsourcing provider.

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Topics: Outsourcing, business process outsourcing

How a TMC Contributes to Business Process Management

Posted by Mike MacNair on Feb 2, 2017 2:00:00 PM

Even if they are not using a comprehensive business process management (BPM) enterprise suite through vendors such as Oracle and SAP, most organizations still use some form of a business process management system. Unfortunately, few companies realize the true potential of BPM and how it relates to the T&E processes.

Harnessing the power of BMP for travel can only be achieved by first identifying processes to optimize, then choosing the right TMC partner and finally, implementing an intelligent yet flexible BPM methodology that works for your business.

This article is intended to inform you about some of the common pitfalls that threaten travel initiatives and how a TMC can help you achieve success in your business travel processes. But first, what exactly is business process management?

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Topics: CFO, business process outsourcing

BPO: The Answer to Relieving the Pressure on Financial Capabilities

Posted by Mike MacNair on Apr 12, 2016 12:00:00 PM

The future of finance is here, requiring a new and improved way of managing expectations based around your team’s financial capabilities. Globalization, increased competition, advancing technology all work to improve a business’ function; yet for SME Financial Executives, these improvements also increase the pressure to provide value-added results for your business. An increase in your CEO’s need for transparency and visibility into finances does not always equal an increase in staff. Finance executives are increasingly being asked to do more, do it better, and do it with fewer resources.

Now is the time to utilize all of the resources and tools available to ensure the areas that fall under the purview of the finance department are working in sync, and furthermore, with all departments within your business. In order to bring value to your department, and provide strategic direction to your business, it’s essential to utilize business process outsourcing (BPO) resources.

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Topics: CFO, business process outsourcing

Financial, Strategic and Operations CFO: Where Will You Fit Tomorrow?

Posted by Mike MacNair on Jan 26, 2016 4:00:00 PM

The modern CFO is a far cry from the number crunching of days past. In today’s fast-paced, highly competitive business climate, CFO’s are expected to do much more than just manage the financial state of the company. Overseeing IT, strategic planning, hiring, training and even working directly with sales staff are just some of the “other duties as assigned” in their current job description.

A recent study from KPMG surveyed more than 500 chief executives, business owners and chairmen of large organizations asking them about their opinions and insights on the changing role of the CFO in today’s business. The results of the survey show that in addition to ensuring finances are aligned in an organization, CEO’s expect their CFO’s to leverage the latest technology, use data and analytics to drive strategy, increase their talent management skills, think globally and consider the increase in regulatory requirements as an opportunity, not a burden.

Let’s explore the traits for each type of CFO - financial, strategic and operational. Then ask yourself two questions: As the current CFO, knowing what the future holds for my business, where do I fit in? How can I ensure I’m relevant in 2016 and beyond?

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Topics: CFO, business process outsourcing

How Much Can be Saved by Using a Travel Management Company?

Posted by Mike MacNair on Aug 14, 2015 11:00:00 AM

Businesses are always looking for ways to save money, but when travel is an important part of your company’s success, expenses can skyrocket. The travel and entertainment (T&E) line item not only takes a toll on your bottom line, but for employees to book their travel, reconcile credit card reports, and other travel-related follow-up takes away valuable time from their day-to-day job responsibilities.

Enter a travel management company – a great solution, right? Travel management companies (TMCs) are able to take over the responsibility of booking and managing your overal travel management process, but are they really saving you money? Are they making an impact on the bottom line? The answer is, "Yes."'

Read this whitepaper to learn how a Travel Management Company differs from a  Travel Agency by delivering the most value to your company. 

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Topics: Travel Management, Managed Travel, Travel Manager, business travel, Corporate Travel, Travel Management Company, business process outsourcing, Travel and Expense Management, Supplier Negotiations