Outsourcing is common with businesses, both small and large. What makes Business Process Outsourcing (BPO) different from typical outsourcing is that an entire non-core business process, rather than separate tasks, is outsourced to a third-party service provider – putting the provider in charge of an entire functional area of the business.
Typically, BPO is used as a cost-saving measure for non-critical processes that a company must perform, but do not depend upon to maintain their position in the marketplace. Some common outsourced business processes include:
- Front office: customer support, lead generation and telephone call centers.
- Back office: HR, accounting and travel management.
BPO is ideally suited to organizations that do not have the financial resources to establish and maintain entire in-house departments devoted to these non-core processes. While every solution has its own set of benefits and disadvantages, here are 4 key benefits to choosing a business process outsourcing provider.